Shipping & Returns

SHIPPING
We ship World Wide, shipping costs are fixed and are, within Sweden 39 SEK, and to the rest of the world 79 SEK. We usually ship within 1-3 banking days, but we are a small business and things might occur that increases the delivery time. If you are in a rush, please send an e-mail to info@kajsawallin.se and we will see if  we can help you.

LOCAL TAXES
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

RETURN POLICY
Please contact Kajsa Wallin before returning any items, e-mail info@kajsawallin.se.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Kajsa Wallin and gives information relevant and the reason for complaint.

RETURN CONDITIONS
You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Kajsa Wallin suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Kajsa Wallin will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Kajsa Wallin is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

DEFECTIVE ITEMS
If you receive an item that you think is defected or has a production error, please contact us at info@kajsawallin.se and we will help you out.

UNCLAIMED PACKAGES
For packages that are not cashed at your post office within 14 days, Kajsa Wallin reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.